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Return Policy

Return Policy

All sales are final. Crystal Creek Designs is not responsible to replace any item due to making a wrong selection for a size, color, design, misspelled personalization or any other error made by the customer. Please refer to the size specs when choosing your garment to ensure the correct size.

When ordering a custom or personalized design, please make sure that all correct spelling and proper use of upper and lower case lettering is used when submitting the information to us. Designs will be made exactly from information given to us. We are not responsible to correct any grammar or spelling errors that were made from a customer's submission.

If an error was made by us, such as spelling or color, and varied from the original information provided to us, we will gladly replace the design at no cost to the customer. Please contact us within 7 days of the receipt of your item.

Following the Step-by-Step Application and Care Instructions included with your order your rhinestone design should last the life of the garment. In the event you do loose a rhinestone we provide a few replacement rhinestone with all of our orders.

Loss of Multiple Rhinestones - Due to varying heat temperatures household irons can produce, unknown application process that was preformed to apply the transfer or care of the garment when it was laundered, Crystal Creek Designs is not liable to replace or issue any refunds for loss of multiple rhinestones. It is always best to apply with a commercial heat press.


Our rhinestones are routinely checked to make sure our customers receive the best quality rhinestones. A professional heat press will always give you the best results.

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